Frequently Asked Questions

1855 Crane Ridge Dr. Suite C Jackson, MS 39216  

The office is off Lakeland Drive. If you are heading toward Flowood on Lakeland, you will turn right onto Ridgewood Rd. You will come to a curve, and Ridgewood becomes Crane Ridge Drive. There is a street sign in front of the building that reads 1855 Crane Ridge. Lakeland Drive Counseling is the second suite to the right. You will enter on the left side of the suite. 

The paperwork will vary slightly depending on which therapist you are seeing. Paperwork is generally sent electronically before your first session and must be completed prior to your first session. All paperwork can be reviewed through your email and e-signed. There is a form to provide demographic information, an explanation of Protected Health Information, and an Informed Consent for Psychotherapy. The Informed Consent form explains what to expect from therapy, confidentiality, and the limits of confidentiality. There is also a Consent to Telehealth form that explains the risks and benefits of telehealth and a Practices Policies form, which explains policies like phone and text communication, late cancellation fees, and social media requests. The last form is for credit card information. All clients must complete this form even if they do not have a co-pay or deductible. The card number is concealed after it has been put into the system. Those who do not have a co-pay or deductible would only be charged to cover the no-show or late cancellation fee. 

Most insurances are accepted. Check with your specific therapist to be sure.

Yes. To get the most out of therapy, it is important that you attend your sessions. Therapists block out an hour just for you. If you cancel in less than 24 hours, they cannot bill your insurance for the session, nor can they fill your appointment on such short notice. The fee is to cover the lost hour. 

Sessions are between 50 and 60 minutes long. Clients are encouraged to attend weekly or bi-weekly to get the most out of therapy. Your therapist will let you know what frequency would be best for you.

Lakeland Drive Counseling therapists are committed to respecting people of all types of faith traditions and the non-religious. The therapist will let the client take the lead in discussing religious preferences, and the therapist will not impose his or her religious point of view onto the client.

Clients can request a telehealth session. The sessions are conducted through a HIPAA secure link that changes every session. The link is generally sent 24 hours in advance. If you do not receive it, contact your therapist.

In case of an emergency, you should go to the nearest emergency room or call 911 for help.

Therapists generally see clients 10 and up, but sometimes there might be availability for a younger child. Contact the office to inquire further.

A P-LPC is a clinician who has completed all of the state's educational requirements for licensure as a counselor and has been provisionally licensed by the Mississippi State Board of Licensed Professional Counselors. P-LPCs are required to practice under a Licensed Professional Counselor Supervisor (LPC-S) throughout the completion of the designated amount of face-to-face clinical hours. Once these designated hours are completed, the P-LPC must meet all other established requirements and be approved by the MS LPC Board before gaining full licensure status.

Some of our counselors are independent contractors of Lakeland Drive Counseling, and some have their own independent practices affiliated with Lakeland Drive Counseling.  This means that the clinicians share office space and collaborate with one another, but they are responsible for their own billing, scheduling, and records.